Consumer Exchanges & Returns:

Exchanges or returns MUST be made within 30 days of purchase and ONLY with a return authorization form. All returns and exchanges must be in new, unused condition, including all tagging and packaging to be intact.

Any item that has been “tested”, or “taken on a test ” is considered used and cannot be returned.

When returning an item that originally shipped free, Regale Barber Supply will deduct a flat amount of $11.99 from the refund amount. This is because UPS, USPS do not refund shipping charges. Once we have received the returned item(s), we will issue a refund - minus $11.99 to cover original shipping.

We only provide a return label in case of damage, warranty, or shipping errors. For regular return and exchanges you are responsible for shipping back to us your order, and we cover the cost of shipping your exchange. Please Note: Any original shipping charges are non-refundable.

International orders are eligible for exchange only, and all shipping cost/ fees are the responsibility of the buyer. No refunds will be issued for international orders.

To exchange/return/warranty a merchandise please follows these steps:

Obtain an RA# and email us at regalebarbersupply@gmail.com or call us at 832 273 3118

Once you have been issued an RA # and form, you may return your merchandise following the specific directions listed on your RA form provided by our Customer Support Team.

Please repack the merchandise in its original packaging (the same way you received it) so it doesn't get damaged on the way back to us. If we receive the merchandise damaged, it will not be accepted and will be returned back to you. You will be responsible for the shipping. (Please note, if the product is a boxed product, you still need to put it in a shipping carton. Do not just ship back in the product box or it will be refused.)

Clearly write the RA# on the outside of the shipping cartons and enclose the RA form in the package. Packages without an RA# and form will be refused.

Please hold onto your return tracking and allow 8-10 business days for your return or exchange to be fully processed.

Wholesale Exchanges and Returns:

Exchanges or returns MUST be made within 30 days of purchase and ONLY with a return authorization number (RA#) and form. (Note: Any items shipped back to RBS without a RA# and form issued from the RBS Staff will be refused.)

Returns can only be exchanged for company credit, or product exchange.

Discontinued product sales are final, return requests will not be accepted.

All shipping charges are non-refundable.

Item or items must be in new condition and all tagging/packaging must be attached.

All exchanges, returns or warranty must be issued a return authorization number and form from Regale Barber Supply prior to returning any merchandise.

All returns and exchanges, are ONLY charged a 15% restocking fee if:

The items are received by our Returns Department unauthorized or overdue.

The items are missing/damaged tags or packaging.

There will be a 15% restocking fee, plus the cost of shipping, in-and-out, when the shipment is refused, or not able to be delivered by fault of the receiver. This fee should be paid immediately.